Shipping

United States only at launch. We do not ship internationally.

Insurance

Orders ship insured. Coverage details and carrier docs are emailed with tracking when available from the fulfillment partner.

Timelines

After payment and a successful stone reserve, the system places the Stuller order automatically. Typical ship windows depend on source availability; you will receive an expected window in your confirmation email once live email is connected.

Returns

See Returns for the refund policy stub. Exception cases (damage, failed reserve after pay) are handled through a shared partner queue.